You are here:Home/About us

Who we areFixtor.com is a team of people who believe that a product attracts customers not by its features but by its support and service. As times have changed, vendors across industry have changed their service support policies thereby reducing the after sales support service coverage terms from lifetime to reduced one year coverage and for certain products not even that. Further, the warranty coverage plans are paid for by customers. In such a scenario, we aim to provide support services for products pre and post sales with the best plans across industry for customers. What we doWe provide a wide range of support services starting from the point that we think of buying a product. Our experts provide consulation when you think about buying a product including its features, specifications, costing and comparision with other manufacturers so that customers can decide among multiple options. Further, our post purchase support includes support for all major brands like HP, Dell, Compaq, Toshiba, Gateway, IBM, Lenovo, Acer, Lexmark, Epson, Brother, Samsung, Sony, Fujitsu, Linksys, Belkin, Netgear etc to name a few. We provide a wide range of support options starting from initially setting up a computer to resolving technical faults with the product. Our experts help in diagnosis of issues that customers may face, causes and possible solutions and fixes with tips on how to prevent the same from reoccouring in future. The services would include support for hardware and software installation, operating system settings, virus and malware issues, configuring and resolving issues for wi-fi networks, email setup for various client softwares, printers and faxes along with handhelpd and MP3's to name a few of many. Our Support OptionsFor our customers, we have also provided 3 modes of support - phone , email and chat so that customers may opt for the support option best suited for them as per their level of ease. In addition, our experts provide a value add through remote services which enable them to take control of customers computers and fix problems in cases of complex situations. We ensure you complete satisfaction guarantee and follow up to ensure you receive the best support possible. Our customers are our assets and we aim to provide them with the best.